More sales organizations use a legacy approach than a modern sales methodology. Some of these sales managers may not be interested enough in studying the various ways to approach the sales conversation. As a sales leader, you need a modern sales methodology that teaches clients why they need to change and how they can make key decisions for their business. We are now in the third decade of the 21st century. We have electric cars, supercomputers that fit in our pockets, artificial intelligence, and business models like those used by Uber, DoorDash, Airbnb, and Netflix. Almost everything we once knew has been reimagined. We live in an AC/DC environment, one of accelerating, constant, disruptive change. Given this reality, it’s surprising how many of our peers are still selling with an approach that’s nearly 60 years old, from an era when people watched black-and-white television.

There are a handful of popular and effective ways to stay in contact with customers, but it’s important to understand the limitations and how to utilize technology to your advantage. Opinions expressed by Entrepreneur contributors are their own. Most people running a business are well aware that customer communication is critical to success, but that’s only partially correct: It’s only successful when executed in a way that not only engages customers but builds meaningful relationships

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Recently, I had an interesting conversation with an executive. It was a large organization. By most measures, it was extremely successful. Year after year of good (perhaps not great) revenue growth, good profitability. They checked all the boxes the financial markets tend to care about and it was reflected in their stock price. But the executive was uncomfortable. As we peeled back his concerns and started looking at the data, we discovered some interesting things:

New research analyzing over 2 million LinkedIn posts reveals that posting 2-5 times weekly delivers +1,182 more impressions per post, with even greater benefits at higher frequencies, providing local media account executives and agency professionals a proven framework for building industry authority and generating leads. The frequency benefits apply regardless of account size, meaning local professionals see the same relative performance improvements as large accounts, while carousel posts generate 278% more engagement than videos. The research parallels traditional media principles where consistent presence builds cumulative brand recognition, giving media AEs concrete evidence for discussing frequency benefits with clients while building their own professional brands. For agency professionals competing on thought leadership, sustained LinkedIn presence creates compounding advantages in new business development, client retention, and talent acquisition that translate directly to revenue growth.

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Consumers plan to spend the same or more this holiday season despite financial pressures, but many feel overwhelmed by promotional noise and are abandoning purchases out of frustration. Generative AI is emerging as a “holiday helper,” giving shoppers curated recommendations and clearer choices—if retailers feed it structured, consistent content. At the same time, physical stores are reclaiming center stage as experiential hubs and omnichannel switchboards, from community-driven formats to BOPIS, returns and in-store events that build confidence and connection. For local media sellers and agencies, the opportunity is to help retailers simplify decisions, turn stores into local events, align AI and in-store promises, and ultimately sell confidence rather than just more clutter.

Weekly Newsletter March 16, 2026

Sales managers and reps face immense pressure to deliver results—understanding how to operate within your Overton window could be the key to career survival. I am not typically drawn to political discussions. In my experience, politics can often lead to negativity and unnecessary stress. The last time I watched political news shows, it was during the Clinton administration. Instead of television news, I prefer reading The Economist or other well-regarded publications that focus on insights rather than divisive opinions. I have a theory that we often get the leaders we need at a particular time rather than the ones we necessarily want.

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Benefit selling is a sales approach that emphasizes the results and value of a product or service. Rather than focusing on what an ad space is—such as a 30-second TV spot or a full-page magazine ad—it focuses on what it does for the client, like boosting brand recognition, increasing foot traffic, or generating leads.

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These are examples of objections we often hear in the middle to the end of the sales cycle. One thing that hasn’t changed in the wake of COVID-19 is the necessity of sales professionals to respond effectively to buyer objections. Objections are explicit communications from a prospect that they are resisting or not planning to move forward with a purchase, which become a barrier to advancing and closing the sale.

AI is delivering speed for local media reps and agency teams—but it’s also quietly raising expectations, widening job scope, and bleeding work into breaks and after-hours. The risk isn’t just burnout; it’s weaker judgment, lower-quality output, and clients overwhelmed by too many “options” instead of clear recommendations. The winning edge in 2026 won’t be who prompts best—it’ll be who builds smart guardrails so AI accelerates the work without consuming the people doing it.

Leo Burnett, born in 1891 in Michigan, rose from humble beginnings to become one of the most influential figures in advertising history. He founded Leo Burnett Company in 1935 during the Great Depression and built it into a global powerhouse by championing emotionally resonant, character-driven campaigns like the Marlboro Man, Tony the Tiger, and the Pillsbury Doughboy. Known for his belief in the “inherent drama” of products, Burnett emphasized simplicity, sincerity, and storytelling in advertising. Despite early skepticism and economic adversity, he built a legacy rooted in trust, creativity, and consumer connection. His philosophy—“Make it simple. Make it memorable. Make it inviting to look at. Make it fun to read.”—continues to shape the industry today.